About
Convin is an AI agent platform for customer conversations that automates phone calls across sales, support, and collections. The platform provides real-time assist agents, conversation intelligence, and an AI phone call feature that answers, qualifies, and books jobs; it syncs CRM and scheduling and sends WhatsApp/SMS/email reminders. Convin records, summarizes, and scores every interaction and "auto-audits 100% of calls and visit recordings," flagging risks, deviations from script, or missing disclosures and confirming consent. It offers live prompts and checklists for reps and technicians, surfaces patterns, and builds coaching packs. Use cases cited include increasing appointment bookings (up to 40%), reducing repeat visits, and raising first-time fix rates.
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